Shipping policy
1. Order Processing
Custom, personalised, printed, decorated and handmade Everything Unique Creations products are produced to order. Production begins only after full payment has been received and any artwork, logo or personalisation details have been confirmed. Please ensure your files and details are correct to avoid delays.
2. Production Turnaround Times
| Product / Service | Division | Standard Turnaround |
|---|---|---|
| Personalised gifts, laser engraving & sublimation | EU Creations | 3-5 business days |
| Candles, home fragrance, gift boxes & wellness | EU Serenity | 2-4 business days |
| DTF Transfers (A4) | EU PrintLab | 2-3 business days |
| DTF Transfers (per metre) | EU PrintLab | 3-5 business days |
| UV DTF Stickers & Decals | EU PrintLab | 2-4 business days |
| Custom / branded apparel (DTF) | EU Outfitters | 3-5 business days |
| Embroidered & screen-printed apparel | EU Outfitters | 5-7 business days |
| Workwear & safety wear (bulk) | EU Outfitters | 7-10 business days (confirmed at quotation) |
| Standard (non-personalised) products | All | 1-2 business days (subject to stock) |
| Rush orders (where available) | All | 1-3 business days (surcharge applies) |
3. Local Collection (Gauteng)
You are welcome to collect your order at no extra cost from 24 Fiskaal Street, Glen Marais, Kempton Park, 1619. Collection hours: Monday to Friday, 8am - 5pm. Please wait for your ready-to-collect notification before coming in.
4. Nationwide Delivery (South Africa)
We ship nationwide across South Africa using reputable courier partners. Estimated delivery timeframes after dispatch are:
| Destination | Estimated Delivery After Dispatch |
|---|---|
| Gauteng (major areas) | 1-2 business days |
| Cape Town, Durban, Gqeberha (Port Elizabeth) | 2-3 business days |
| Other major cities | 2-4 business days |
| Remote / outlying areas | 3-6 business days |
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the size/weight of your order. Free-shipping thresholds, where applicable, will be displayed on the website and may change from time to time. For bulk and corporate orders, delivery cost is confirmed in writing at the time of quotation.
6. PUDO Locker Delivery
We offer delivery to PUDO Locker points as a convenient, cost-effective option. When selecting PUDO at checkout, please select your nearest locker and provide the correct locker code. Once your parcel is delivered to the locker, you will receive a PIN to collect your order. Parcels not collected within the PUDO collection window may be returned to us, and re-delivery fees will apply.
7. Bulk & Corporate Order Delivery
For bulk and corporate orders, delivery method, cost and lead time are confirmed in writing at quotation. Large orders may be delivered in multiple consignments - we will advise if this applies to your order.
8. Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. Use this number to track your parcel on the courier's website.
9. Incorrect Delivery Address
Please ensure your delivery address is correct before placing your order. Everything Unique Creations is not responsible for failed or delayed delivery due to an incorrect address provided by the customer. Re-delivery charges will apply where applicable.
10. Failed Delivery & Uncollected Parcels
If a delivery attempt fails or a PUDO parcel is not collected within the required timeframe, the parcel may be returned to us. Storage fees may be charged by the courier. Re-delivery of returned parcels will be charged at the standard delivery rate.
11. Damaged in Transit
In the unlikely event that your order arrives damaged, please photograph the packaging and product immediately upon receipt and contact us within 48 hours of delivery. Claims submitted after this window may not be accepted.
