Privacy policy
1. Information We Collect
We collect personal information that you provide when you: create an account or place an order on any of our websites; contact us via our website, email, WhatsApp or social media; subscribe to our newsletter or marketing communications; submit artwork, logos, design files or personalisation details for custom orders; request a quotation for corporate wear, workwear or bulk orders; or leave a product review or other content on our site.
This information may include your name, email address, phone number, delivery address, company name, and payment information. We also automatically collect usage data (device, browser, IP address) through cookies. We do not store credit card details on our servers.
2. How We Use Your Information
- Processing and fulfilling your orders, including personalisation and custom production
- Communicating about your order status, production progress and delivery
- Preparing and issuing quotations for corporate and bulk orders
- Managing your account and responding to support enquiries
- Sending marketing communications (only where you have opted in)
- Improving our websites, products and services, and preventing fraud
- Complying with our legal and accounting obligations
3. Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Courier and logistics partners - to facilitate delivery of your order
- Payment processors - to securely process your payment (e.g. Shopify Payments, PayFast, card processors)
- Garment and merchandise suppliers - only to the extent required to fulfil your order
- Everything Unique Creations (Pty) Ltd and its divisions - for operational purposes where relevant
- Legal authorities - where required by law
4. Cookies & Website Tracking
Our websites use cookies to improve your browsing experience, remember preferences, and analyse traffic. By using our websites, you consent to our use of cookies. You may manage or disable cookies in your browser settings, though this may affect certain features. Our stores are hosted on Shopify Inc., which provides e-commerce infrastructure and may set its own cookies.
5. Your Rights Under POPIA
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information, subject to legal obligations
- Object to the processing of your information for direct marketing purposes
- Withdraw consent to processing at any time
- Lodge a complaint with the Information Regulator of South Africa
6. Data Security & Retention
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our websites use SSL encryption for all data transmitted between your browser and our server. We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of 5 years for accounting and legal compliance.
7. Marketing Communications
We will only send marketing emails or messages if you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We do not share your contact details with third parties for marketing purposes.
8. Children's Data
Our services are not intended for children under 16. We do not knowingly collect personal information from individuals under 16. If you believe a child has shared personal information with us, please contact us immediately.
9. Contact & Complaints
For any privacy queries or to exercise your rights: accounts@eucreations.co.za | 24 Fiskaal Street, Glen Marais, Kempton Park, 1619. If you are not satisfied with our response, you may contact the Information Regulator of South Africa at inforeg.org.za.
