Privacy Policy

This Privacy Policy describes how Everything Unique Creations (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from eucreations.co.za (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised “Last Updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources. The type of information depends on how you interact with us.

In addition to the specific uses below, we may use your information to:

  • Communicate with you

  • Provide the Services

  • Comply with legal obligations

  • Enforce our terms of service

  • Protect the Services and our users

What Personal Information We Collect

Information You Provide Directly:

  • Name, address, phone number, email

  • Order details (billing, shipping, payment confirmation)

  • Account details (username, password, security questions)

  • Shopping data (items viewed, cart, wishlist)

  • Messages or support inquiries

Some features require you to provide personal details. You may choose not to, but this may limit access to certain services.

Information Collected Through Cookies

We automatically collect certain data (“Usage Data”) through cookies, pixels, and similar tools, including:

  • Device and browser details

  • IP address

  • Interaction data

Information from Third Parties

We may receive information from:

  • Service providers (e.g. Shopify)

  • Payment processors (e.g. card info, billing address)

  • Marketing and analytics partners

Any third-party data will be treated according to this policy. We are not responsible for the accuracy of third-party information or their privacy practices.

How We Use Your Personal Information

  • To provide services: Process payments, manage orders, notify you about orders or returns, manage your account, enable reviews

  • Marketing & advertising: Send promotional material, personalise advertising

  • Security & fraud prevention: Detect and prevent fraud or malicious activity

  • Communication: Support and improve service experience

Cookies

We use cookies to:

  • Improve your browsing experience

  • Remember preferences

  • Analyse website usage

  • Personalise marketing

For details on cookies, visit: https://en-za.wordpress.org/about/privacy/cookies/

Most browsers accept cookies by default, but you can manage settings. Disabling cookies may affect website performance.

How We Disclose Personal Information

We may share your data with:

  • Vendors or service providers (IT, payments, delivery, analytics)

  • Business and marketing partners

  • Our affiliates

  • Third parties with your consent

  • During legal processes or business transfers

Data Disclosed in Past 12 Months:

Category Shared With
Identifiers Vendors, partners, affiliates
Commercial data Vendors, partners, affiliates
Usage data Vendors, partners, affiliates

We do not use sensitive personal information to infer characteristics about you.

User-Generated Content

If you post product reviews or other content publicly, it may be visible to anyone. We cannot guarantee privacy or control over such information once shared.

Third-Party Websites and Links

We are not responsible for the content or privacy practices of websites not owned or controlled by us. Always review third-party terms and privacy policies.

Children’s Data

Our services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe a child has shared personal information with us, please contact us.

Security and Retention of Your Information

No system is completely secure, but we take reasonable measures to protect your information. We retain data only as long as necessary for:

  • Account management

  • Service delivery

  • Legal compliance

  • Dispute resolution

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know – View the personal data we hold

  • Delete – Request data deletion

  • Correct – Fix incorrect data

  • Portability – Receive a copy of your data

  • Limit/Opt-out – Control use of sensitive data

  • Restrict processing – Ask us to pause data usage

  • Withdraw consent – Revoke permission to process data

  • Appeal – Challenge decisions we make regarding your data

  • Manage preferences – Unsubscribe from marketing communications

You can exercise these rights through the Site or by contacting us. We may need to verify your identity first.

Complaints

If you’re not satisfied with how we handle your personal data, you may:

  1. Contact us (details below)

  2. Appeal our response

  3. Report to your local data protection authority

International Users

Your personal data may be transferred, stored, or processed outside your country. Where required, we rely on mechanisms like Standard Contractual Clauses to safeguard international transfers.

Contact Us

If you have questions, or want to exercise your rights, please contact us:

Email: accounts@eucreations.co.za
Address: 24 Fiskaal Street, Glen Marais, Kempton Park Ext 1, Gauteng, 1619, South Africa